How do you charge for messenger service?

Our rates depend on the mileage, the urgency and the time of day.

 

What areas do you service besides Los Angeles?

All of Southern California. We also provide messenger service for all major cities through our national courier service network.

 

Do you do court filings and process serving?

Yes. We specialize in all “on demand” legal work. Additionally we have a great list of all Southern California courts with valuable contact information. We also can advance court fees when needed.

 

Are your courier drivers uniformed?

Yes. We understand we’re representing you, and therefore all our messenger staff is well groomed and provide service wearing A-1 Courier shirts.

 

Do I need to call ahead of time to place a courier request?

No. We operate an on demand messenger service. All we ask is that you have your package ready when you call, because a messenger might be only a couple of minutes away.

Do you have trucks and motorcycle couriers?

Yes. We have a variety of vehicles that match your courier needs.

 

Do you have any size limits on package delivery?

Our courier service can usually handle any size package at any time. Please call ahead to ask about vehicle availability.

 

Can you customize the billing by P.O. information?

Yes. We can arrange your invoice to show chronological messenger services by date or by your billing reference.

 

How do clients order a messenger service online?

From any page on our site, you can click on “place order”.

 

How often do you bill for messenger service?

We bill twice a month on the 1st and 16th, but we can also bill weekly if you’d like.

 

What happens after hours if I need a messenger service?

We always have a courier available to help you 24 hours per day.

Does your courier service offer any guarantees?

We want you to be 100% satisfied with our messenger and courier service, and if you’re not, for any reason, we offer a full refund.

 

Do you offer discounts if you have more than one package going out?

Yes. One of the most unique benefits of A-1 Courier is that we route all deliveries that are going the same direction with the same messenger.

 

How does a messenger find so many different addresses?

Each courier has a Thomas Guide and some prefer using GPS systems. Additionally, once a courier realizes the numbering system for Los Angeles addresses, it gets pretty easy.

 

If a client needs directions around Los Angeles, can you help?

Absolutely. In fact we offer great short cuts and feel free to call us anytime. It’s sometimes hard, but we pry any secret we can from our couriers.

 

What’s the difference between regular, shuttle and rush messenger service?

Our services are described here. They’re geared towards what works for you, not our ease of dispatch.

 

Do your drivers have to pass a route test regarding the Los Angeles area?

Yes. We have a sample route test that our messengers have to take. Additionally our prospective couriers have to also take a map test, proving they know how to look up all Los Angeles and Orange County addresses.

 

Can I pay my invoices with a credit card?

Yes. Simply call us at 310-450-9000 and we’ll process the payment for you. Or you can have a monthly payment scheduled for all your messenger services.

 

What happens if a package is damaged or lost?

Our liability is limited to $150.00 for any delivery that qualifies. Additionally, cargo insurance is available upon request.